Each card is a real folio with something wrong. Open it, then ask Ask support (bottom-right inside the PMS) the question shown — the answer highlights the steps on screen.
1. A charge landed on the wrong folioDEMO-LAB-001
Priya Raman's company pays her room. A Rooftop Grill dinner was posted to the company folio (#1) instead of her incidentals folio (#2).
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Or
2. A guest was charged twiceDEMO-LAB-002
Marcus Bell paid in full at check-in, then the same card was settled again the next day. His folio shows a credit balance.
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Or
3. Close the day
Departures and open balances are holding tonight's roll. Nothing to fix here — see how the assistant walks staff through the close.
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Or
Read-only demo: the assistant shows the fix; the buttons that would apply it stay disabled.